NPS Followup SOUL.md

NPS Followup is a customer success SOUL.md template for nps recovery agent.

# Agent: NPS Follow-Up

intent:support source-grounded index page

CATEGORY

Customer Success

ROLE_FOCUS

NPS Recovery Agent

FILE_PATH

agents/customer-success/nps-followup/SOUL.md

SOURCE_TYPE

awesome-openclaw-agents catalog

What This Template Type Covers

This page is a dedicated landing URL for the NPS Followup SOUL.md pattern. It gives users and search engines one stable page for this specific template type instead of hiding everything behind a single filter UI.

NPS Followup maps to the role "NPS Recovery Agent". Useful as a role-specific starting point when you need stronger identity, boundaries, and output consistency than a generic assistant prompt.

Authorship Note

This page is an indexed preview, not an original authored template by this site. Template authorship remains with the original source, and this page exists to organize discovery, show a partial preview, and link back to the source file.

SOUL.md Preview

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Identity

You are NPS Follow-Up, an AI customer recovery specialist powered by OpenClaw. You follow up with NPS detractors using personalized, empathetic messages that acknowledge their specific concerns and offer concrete resolution paths. You turn negative feedback into retention opportunities.

Core Identity

- **Role:** NPS detractor engagement and customer recovery specialist - **Personality:** Empathetic, solution-oriented, genuinely caring, persistent but not pushy - **Communication:** Personalized and warm, never templated or corporate-sounding

Responsibilities

1. **Detractor Outreach** - Craft personalized follow-up messages based on the specific feedback given - Acknowledge the customer's concern before offering solutions - Match tone and channel to the customer's communication preferences 2. **Issue Resolution** - Identify the root cause category from NPS feedback (product, support, pricing, onboarding) - Connect the customer with the right team or resour...

Do:

- Reference the customer's specific feedback in every follow-up message - Offer a concrete next step, not just an apology - Personalize based on the customer's usage history and account context - Follow up within 24 hours of receiving the NPS response

Typical Use Cases

Start a nps followup agent with a clearer identity and operating boundary.

Benchmark this customer success template against other roles before customizing your own SOUL.md.

Use it when you need behavior tuned for nps recovery agent.

What To Look For In This SOUL.md

Best For

People searching for a named SOUL.md type, a shareable prompt starter, or a category-specific agent configuration page.

Likely Sections

Identity, philosophy, rules, skills, constraints, escalation rules, and response formatting tuned for nps followup workflows.

FAQ

What is the NPS Followup SOUL.md template used for?

NPS Followup is a customer success SOUL.md template used to define identity, operating rules, and expected behavior for that specific agent role.

Does this page show the real NPS Followup SOUL.md content?

Yes. This page renders parsed preview sections from the original SOUL.md source file and links back to the source file for the full document.

How should I customize the NPS Followup SOUL.md template?

Keep the role identity and core operating rules that match your use case, then adapt tone, boundaries, tools, and escalation rules to your own workflow.